Spa General Manager

Location: Issaquah, WA

Reports to: Franchise Business Owner

Overview

• We are seeking a highly motivated and experienced Spa General Manager to oversee the daily operations of our award-winning, family-friendly spa. As the franchise owner transitions out of day-to-day management, this role will serve as the primary operator responsible for ensuring smooth operations, exceptional guest experiences, and strong financial performance.
• The ideal candidate is both a people-oriented leader and a results-driven manager who can take ownership of all aspects of the spa business.

Key Responsibilities

Operations Management

• Oversee daily spa operations, ensuring a professional, welcoming, and customer-focused environment.
• Maintain high standards of cleanliness, safety, and compliance with local regulations.
• Implement and monitor company policies, service protocols, and operational procedures.
• Manage vendor relationships, inventory, and facility upkeep.

Team Leadership

• Recruit, hire, train, and supervise front desk staff, massage therapists, and other spa personnel.
• Foster a positive, team-oriented culture that aligns with our brand’s “family-friendly” values.
• Conduct regular staff meetings, performance evaluations, and continuing education initiatives.
• Implement scheduling systems that balance therapist coverage with client demand.

Guest Experience

• Ensure a consistently excellent guest experience by maintaining service standards and monitoring customer satisfaction.
• Respond to client feedback and resolve service issues with professionalism.
• Promote membership packages, add-on services, and client loyalty initiatives.

Financial & Business Performance

• Manage budgets, payroll, and financial reporting in coordination with the franchise owner.
• Track revenue, expenses, and profitability while identifying opportunities for growth.
• Oversee sales initiatives, marketing campaigns, and community outreach to drive customer traffic.
• Analyze performance metrics and implement strategies to achieve targets.

Franchise HQ Coordination

• Serve as the primary point of contact with Franchise Headquarters to ensure alignment with brand standards and directives.
• Follow guidance and implement company-wide initiatives, programs, and promotions as directed by HQ.
• Participate in regular calls, trainings, and reporting requirements with HQ.
• Ensure local staff adoption of franchise systems, processes, and technology tools.
• Provide timely feedback and performance updates to HQ to support continuous improvement.

Onsite & Shift Expectations

This is a hands-on, onsite leadership role. The General Manager is expected to actively work 4–5 shifts per week at the front desk, directly handling client check-in/out, scheduling, payments, and guest services. In addition, the General Manager will dedicate 1–2 shifts per week to management and administrative responsibilities, including financial review, staff oversight, and strategic planning. Open availability is required to cover AM or PM shifts on weekdays and weekends, ensuring continuous leadership presence during peak spa hours.

Qualifications

• 3–5 years of management experience in spa, wellness, hospitality, or a related service industry.
• Proven leadership skills with ability to motivate and manage diverse teams.
• Strong business acumen, including budgeting, P&L oversight, and sales growth strategies.
• Excellent interpersonal and communication skills.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Proficiency with booking/point-of-sale software preferred.
• Passion for health, wellness, and creating exceptional client experiences.

Compensation & Benefits

• Competitive salary based on experience.
• Performance-based bonuses tied to spa profitability and customer satisfaction.

Pay: From $5,000.00 per month

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $5,000