Front Desk Agent | Hotel 1000

Front Desk Agent | Hotel 1000

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. As a Front Desk Agent at Hotel 1000, Seattle, part of The Unbound Collection by Hyatt, you will play an essential role in creating memorable experiences for every guest who walks through our doors.

You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution, and special requests. You will support the Guest Services and Front Office teams with operational, financial, and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

Let’s start off with the most important part - what’s in it for you:

Benefits

• $22.76/hour
• Medical/Vision/Dental Insurance Options
• PTO (Sick & Vacation time)
• Company-provided ORCA transit card
• Employee discounts at Hyatt hotels & Columbia Hospitality

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Responsibilities

• Possess a working knowledge of front desk operations, efficiently handling check-in and checkout processes according to hotel procedures and service standards.
• Be knowledgeable and proficient with the property management system (PMS).
• Operate the PBX and radio paging system according to procedures.
• Establish appropriate credit at the time of guest check-in, issue room keys, and familiarize guests with services and areas of the property.
• Manage guest concerns and requests effectively, balancing the needs of the guest with business objectives.
• Use discretion and professionalism in resolving guest conflicts and consult with management when assistance or follow-up is needed.
• Conduct appropriate follow-up with guests and team members to ensure resolution and satisfaction.
• Make restaurant, transportation, activity, or entertainment reservations on behalf of guests.
• Support the Front Office team with operational and service-related tasks that enhance the overall guest experience.

Requirements

• Strong written and verbal communication skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional, guest-focused attitude

Nice-to-Haves

• Previous hospitality or customer service experience preferred
• Experience with cash handling and computerized Point-of-Sale systems preferred
• Familiarity with hotel property management systems is a plus

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Pay: $22.76 per hour

Work Location: In person

Salary : $23