What are the responsibilities and job description for the Administration and Concierge Services Director for Luxury Residences position at Hospitality Spotlight?
Recruit, train, and manage Front Desk, Concierge, Driver, Housekeeping, and management staff
Oversee HR practices including employee handbooks, policies, compensation, and leave programs
Manage bookkeeping, ledgers, and financial records; coordinate with outside accountants to ensure accuracy and compliance
Prepare and maintain legal documentation for HOA governance, elections, and board meetings
Serve as the primary liaison between homeowners, staff, board members, and outside partners
Handle key communications including resident announcements, board meeting minutes, and homeowner inquiries
Partner with IT and engineering teams to implement security systems and technology upgrades
Develop and maintain safety and security protocols to meet board directives and resident expectations
Plus additional duties
7 years of leadership experience in luxury residential, hospitality, or high-end property management
Strong background in HR administration, financial oversight, and resident service delivery
Proven ability to recruit, train, and motivate high-performing, service-focused teams
Familiarity with HOA governance, legal documentation, and regulatory compliance
Exceptional communication, organizational, and problem-solving skills
Bachelor’s degree in hospitality management, business administration, or a related field preferred
Competitive base salary commensurate with experience
Comprehensive benefits and performance incentives
On-site leadership role at a premier luxury residence
