Resident Services Associate

Job Summary:

We are looking for a friendly and enthusiastic Residential Services Associate to join our student housing team. In this role, you will be a key contact for students and their families, helping them with inquiries, resolving concerns, and ensuring a positive living experience. The ideal candidate is a great communicator, detail-oriented, and eager to support students in their housing journey.

Key Responsibilities:

• Resident Interaction: Respond to inquiries from students and families via phone, email, and in-person, providing accurate and helpful information.
• Move-In/Move-Out Support: Assist with move-in and move-out processes to ensure a smooth transition.
• Conflict Resolution: Address maintenance requests, roommate disputes, and other housing-related concerns promptly.
• Community Engagement: Foster a positive and welcoming community environment through student events.
• Documentation: Maintain accurate records of interactions and issues in the property management system.
• Customer Feedback Review: Gather feedback from residents to improve services.
• Policy Communication: Clearly communicate housing policies, procedures, and lease terms to residents.
• Package Assistance: Distribute package codes to tenants via email.
• Coordinate and schedule housing tours, including communication with the sales team, cleaning staff, and current tenants in the toured units to ensure a smooth and successful experience for prospective tenants.
• Conduct in-person housing tours for students and interns, showcasing available properties and providing clear, professional overviews of amenities, lease terms, and neighborhood features.
• Prepare tour materials and route plans, ensuring each visit is efficient, informative, and tailored to student needs and preferences.
• Act as the main point of contact during tours, answering questions, collecting feedback and timely sharing with the relevant sales team members, and ensuring a positive and well-organized experience for all participants.

Qualifications:

• Education: High school diploma or equivalent. College coursework or experience in student housing is a plus.
• Experience: 1-2 years of experience in customer service, hospitality, or property management.
• Experience in a student housing environment is an advantage.
• Skills: Excellent verbal and written communication skills, strong problem-solving abilities, ability to multitask, and proficiency in MS Office and property management software.
• Personal Attributes: Positive demeanor, patience, empathy, strong organizational skills, and the ability to work independently.

Job Type: Full-time

Pay: $27.00 - $29.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Retirement plan

Schedule:

• 8-hour shift
• Holidays
• Monday to Friday
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Problem solving: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person