What are the responsibilities and job description for the Jet Center - Airport Concierge position at Horseshoe Bay Resort?
Jet Center Concierge
Horseshoe Bay Resort – Jet Center
Position Overview
The Jet Center Concierge serves as the primary point of contact for private pilots, members, and guests. This role ensures efficient operations and a high level of service for all arrivals and departures at the Resort Jet Center.
Key Responsibilities
- Guest Service: Greet and assist guests in person and by phone; manage service requests and resolve issues promptly.
- Flight Coordination: Schedule arrivals and departures using aviation software; monitor email and radio communications.
- Transaction Processing: Handle fuel sales, service tickets, and payment transactions accurately.
- Operations Support: Assist with fuel inventory tracking for aircraft and vehicles.
- Safety Compliance: Complete required safety training and follow all FBO procedures and protocols.
- Facility Standards: Maintain a clean, organized, and professional lobby and front desk area.
- Coordination: Work with resort departments to support guest needs from arrival through check-in.
Qualifications
- Minimum age of 21
- Valid driver’s license with acceptable driving record
- High school diploma or equivalent
- Professional appearance and adherence to uniform standards
- Prior customer service or hospitality experience preferred
Required Skills
- Strong customer service and problem-solving abilities
- Attention to detail and ability to work in a fast-paced environment
- Proficiency with Microsoft Office and point-of-sale systems
- Ability to work weekends and holidays as needed
- Ability to stand for extended periods and lift up to 50 lbs
Benefits (Full-Time)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Life and disability insurance
- Paid time off and holidays
Additional benefits may include housing assistance, transportation, discounted meals, and access to select resort amenities.
Apply
Qualified candidates with strong service skills and attention to detail are encouraged to apply.
Education
Required- High School or better
- Some college or better
Behaviors
Preferred- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.