Assistant Manager

Job Summary:

The Assistant Manager will oversee related functions and activities of the OTB and provide assistance as needed to the Site Manager.

Duties/Responsibilities:

• Understands, in depth, what the wagers are and accurately explains to customers how to wager and what the bets mean.

• Accurately and expeditiously inputs players club card information and W2g’s.

• Assists Manager with new employee training (OTB and HHR terminals).

• Accurately and consistently counts change.

• Balances safe and takes responsibility for evening safe.

• Steps in as back up for Manager in Manager’s absence.

• Works or is on-call each weekend as scheduled.

• Assists with site maintenance list and completes calendar for weekly service on terminals.

• Maintains office and bathroom supplies for daily use, tracks inventory and alerts Manager when and what items need restocking.

• Maintains and verifies Pepsi orders weekly and keeps coolers stocked.

• Purchases necessary supplies when needed in Manager’s absence.

• Removes any patron causing disruption or engaging in abusive behavior towards other customers and/or staff and completes accurate documentation of incident. Contacts local law enforcement for assistance when necessary.

• Uses sound judgment to determine when situations arise that require assistance from the Manager or Security Officer.

• Keeps Manager and/or other Assistant Manager apprised of any problems or concerns daily.

• Determines when to send personnel home during slow business periods.

• Adjusts schedule to meet needs of the site, leaving early when appropriate.

• Cleans site as necessary.

• Performs other duties as assigned.

Required Skills/Abilities:

• Regular and reliable attendance.

• Proficient with Microsoft Office Suite or related software.

• Excellent customer service skills.

• Excellent verbal and written communication skills.

• Ability to work both independently and collaboratively.

• Proficient understanding and use of basic mathematical skills.

• Excellent time management skills.

• High degree of attention to detail and accuracy.

Education and Experience:

• Knowledge of mechanical operations.

• Two years of related experience in the gaming industry preferred.

Physical Requirements:

• Prolonged periods standing and/or walking.

• Regular bending and stooping.

• Must be able to lift up to 50 pounds at times.

Wyoming Horse Racing offers competitive wages and discretionary bonus plan along with medical, dental, vision insurance and paid time off.

Must be 21 or older and able to pass background check.