Gaming Site Manager

Job Summary:

The Gaming Site Manager will be responsible for the overall efficient and profitable operations of the facility and its application of historical horse racing and simulcast wagering through effective staff, site, and equipment management while promoting the highest standards of customer service and security.

Supervisory Responsibilities:

• Interviews, hires, and coordinates training of all staff.

• Organizes, directs, and oversees the schedules and work of site employees to ensure maximum productivity and efficiency.

• Uses sound judgment to determine necessary staffing levels to operate business effectively within budgetary guidelines.

• Provides constructive and timely performance evaluations.

• Handles discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Regularly inspects and evaluates HHR terminals and simulcast equipment to ensure proper use, optimal performance and minimize down time by identifying and correcting problems.

• Ensures security of the facility and makes sound judgment to act in response to potentially dangerous situations.

• Maintains a high level of confidentiality regarding staff and customer information.

• Understands the WHR employee handbook and adheres to the policies and procedures contained.

• Develops and implements procedures and strategies to ensure a safe work environment.

• Establishes an effective system of communication to maintain a constant flow of information downward, upward, and laterally.

• Identifies opportunities to increase profitability and provides feedback on events and conditions that both positively and negatively impact revenues.

• Tracks and maintains site budgets for promotions, petty cash including bulk ordering, staffing hours, overtime, site needs/upgrades.

• Accurately manages and controls the funds assigned to and derived from the site operation and ensures deposits are made on schedule.

• Prepare annual and periodic budgets as requested.

• Reports end of month statistics and variances in budgeted site income and expenses.

• Promotes WHR and the site within the community through advertising and involvement in local events.

• Develops rapport with customers to promote WHR through personalized service that meets individual preferences on games and denominations and helps identify high-end customers who have the potential for VIP status.

• Collects documentation and financial data to report daily.

• Ensures the facility is kept clean and necessary supplies are kept stocked.

• Mentors and coordinates with the Assistant Manager to ensure smooth site operations and coverage.

• Regular and reliable attendance.

Required Knowledge/Skills/Abilities:

• Excellent organizational skills and attention to detail.

• Knowledge of the online system for the HHR terminals, reports, and features.

• Proficient knowledge of statutory requirements of the Wyoming Pari-mutual Commission and others, in terms of labor laws, wagering, liquor laws and any other regulations required for operation of the site.

• Ability to step in when necessary to perform the duties of any position in the facility.

• Ability to obtain a license through the Wyoming Gaming Commission.

• Strong verbal and written communication skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Strong people management, supervisory and leadership skills.

• Ability to function well in a high-paced and at times stressful environment.

• Proficient with Microsoft Office Suite or other related software.

Education and Experience:

• Associates degree or any combination of education and experience commensurate with a degree in business.

• At least one year of supervisory experience required.

Physical Requirements:

• Prolonged periods of standing and walking.

• Prolonged periods of sitting at a desk working on computers.

• Must be able to lift up to 50 pounds at times.

• Visual acuity to inspect equipment and terminals.

Wyoming Horse Racing offers competitive wages and discretionary bonus plan along with medical, dental, vision insurance and paid time off.

Must be 21 or older and able to pass background check.