People Operations HR

What will you do in this role?

• Collaborate across HR functions to implement operational processes and self-service capabilities that align with HR strategic goals and initiatives.
• Manage Workday business process workflows to support all stages of the employee life cycle, including hiring, onboarding, job changes, terminations, and other key HR activities.
• Ensure data integrity within Workday by maintaining accurate employee records and ensuring compliance with internal policies and regulatory standards throughout the hire-to-retire process.
• Conduct regular audits and data quality assessments to verify the accuracy, completeness, and consistency of employee information.
• Track and analyze key performance indicators (KPIs) to evaluate process effectiveness and support data-driven decision-making to reduce complexity, increase efficiency, improve employee interactions, and mitigate operational risks.
• Create and maintain procedural documentation and training materials to support end users in navigating operational processes and Workday self-service features.
• Manage relationships with external vendors to ensure seamless delivery of people services in accordance with program goals and service level agreements (SLAs).
• Coordinate HR Service Center (HRSC) support including documentation management, training coordination, and performance monitoring to ensure SLA compliance.
• Resolve escalated HR Service Center inquiries by partnering with Centers of Excellence (COEs) to gather information, identify solutions, and update documentation to enhance case resolution and employee experience.
• Lead cross-functional initiatives to improve operational efficiency, streamline hire-to-retire workflows, and enhance overall HR service delivery.
• Stay informed on emerging HR trends and best practices to drive automation, digital transformation, and user experience enhancements.
• Participate in project testing and Workday release cycles to support system enhancements and ensure smooth implementation.
• Take on additional responsibilities and projects as needed, aligned with the scope and nature of the role.