What are the responsibilities and job description for the Claims Customer Service Advocate position at Hornet Staffing, Inc, a GEE Group company?
📢 Now Hiring: Claims Customer Service Advocate II
💲 Pay Rate: $23.11/hr
📍 Location: Myrtle Beach, SC 29575 (Onsite)
📅 Contract: 3 Months (Strong Potential for Full-Time Conversion)
Job Overview
We are seeking a Claims Customer Service Advocate II to join a leading healthcare organization. This role is ideal for candidates with customer service and claims processing experience who enjoy solving problems, assisting customers, and working in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone, email, web, and written correspondence.
- Research and resolve complex customer issues.
- Review, process, and adjudicate insurance claims and non-medical appeals.
- Determine whether claims should be approved, denied, returned, or adjusted based on established guidelines.
- Process claim adjustments and reprocessing when necessary.
- Ensure claims are processed accurately while meeting quality and productivity standards.
Required Qualifications
✔ High School Diploma or equivalent (Bachelor's degree may substitute for required experience).
✔ Minimum 2 years of customer service experience, including 1 year of claims or appeals processing, OR a Bachelor's degree.
✔ Excellent customer service and problem-solving abilities.
Schedule
- Training: 6 weeks onsite
- Regular Hours: Monday–Friday, 8:00 AM – 5:00 PM
- Call center hours are 8:00 AM – 7:00 PM, and shifts may change after training.
- Occasional mandatory overtime based on business needs.
Why Apply?
✅ Competitive pay – $23.11/hr
✅ Opportunity to convert to a full-time employee
✅ Stable healthcare industry role
✅ Professional growth and career advancement opportunities
📩 Interested? Apply today or message me directly for more details!
Salary : $22 - $23