Case Aide

Job Title: Case Aide Classification: FTE

Program: Family Empowerment Services Division: Adult and Family Services

Reports to: Director, Family Support Services

JOB DESCRIPTION

About HopePHL™

HopePHL is the result of the joining of People’s Emergency Center (PEC) and Youth Service, Inc. (YSI) in January 2023. Together, we achieve a greater impact in Philadelphia. HopePHL inspires Philadelphia's children, youth, families, and communities to thrive by providing housing, advocacy, and trauma-responsive social services designed to promote equity, resilience, autonomy, and well-being. We are looking for vibrant and compassionate people to join our team! Learn more at www.hopephl.org.

Position Summary:

The Case Aide supports the Family Empowerment Services (FES) program by assisting Program Supervisors and the Director in achieving established program goals. This role plays a critical part in service delivery and program operations through direct client engagement, coordination of services, and administrative support. The Case Aide helps ensure clients receive timely, responsive, and high-quality services that improve individual and family outcomes.

Essential Duties and Responsibilities:

· Provide direct client support to assist with service delivery, including engagement, follow-up, and collateral contacts.

· Support clients and families through transportation assistance to appointments, services, and community-based resources.

· Assist case managers and supervisors with administrative and documentation-related tasks, including maintaining accurate client records.

· Coordinate with internal staff and external partners to support continuity of care and service access.

· Participate in daily program activities, including community-based outreach and in-office responsibilities.

· Maintain professionalism and adherence to confidentiality, ethical standards, and agency policies at all times.

· Travel daily throughout the community and work on a flexible schedule as required by program needs.

Competencies:

· Strong written and verbal communication skills.

· Ability to build and maintain respectful, professional relationships with clients, coworkers, and community partners.

· Demonstrated cultural humility and ability to work effectively with diverse children, youth, and families.

· Proficiency with Microsoft Office applications (Word, Excel, Outlook) and comfort using electronic record systems.

· Strong organizational skills, attention to detail, and ability to manage multiple priorities.

· Ability to work independently while exercising sound judgment and problem-solving skills.

· Flexibility to adapt schedules and responsibilities to meet program and client needs, including emergencies.

Required Education and Experience:

· High School Diploma or GED required.

· Minimum of two (2) years of experience working in environments serving children, youth, and/or families preferred.

· Prior experience in social services, education, healthcare, or a related human services field is strongly preferred.

· Knowledge of child, youth, and family service systems and community resources is a plus.

Work Environment:

This position operates in a residential and office environment. Staff regularly use standard office equipment and may be required to stand, walk, and move throughout the building.

Physical Demands:

The employee must occasionally lift and/or move up to 30 pounds.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

HopePHL is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Philadelphia, PA 19104