Programs Manager - Learning and Development (Safety Trainer)

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness

by offering immediate assistance and long-term solutions.

Position Purpose and Summary

TThe Program Manager – Learning & Development Specialist (Safety Trainer) will lead, execute, and support the design, development, and delivery of training programs with a specialized focus on safety, risk prevention, and crisis response for Hope the Mission’s workforce. This position will ensure that all employees are trained and equipped with the knowledge, tools, and skills necessary to work safely and effectively in homeless services, particularly in client-facing, high-stress, and shelter environments.

This role will develop and implement training on topics including workplace safety, OSHA compliance, emergency preparedness, trauma-informed crisis intervention, de-escalation, and best practices for maintaining safe environments for both staff and program participants.

Primary Duties and Responsibilities

● Deliver live and on-demand training programs using recognized adult-learning and safety training techniques.

● Facilitate safety-focused onboarding training for new hires.Design, update, and deliver training on emergency procedures, workplace safety, fire/life safety, OSHA standards, and shelter safety protocols.

● Facilitate learning through role-playing, simulations, safety drills, group discussions, case studies, videos, and interactive exercises.

● Provide training on trauma-informed care, de-escalation, hazard awareness, and managing diverse client needs in potentially volatile environments.

● Collaborate with program leadership to identify, assess, and mitigate safety risks across sites.

● Track and report on training completion, safety compliance, and staff certifications.

● Handle logistics for training activities, including scheduling, venues, equipment, and drills.

● Identify and coordinate with external vendors, subject matter experts, and regulatory bodies for specialized safety certifications (e.g., CPR/First Aid, OSHA).

● Develop training materials such as safety manuals, presentations, quick-reference guides, and workbooks.

● Conduct site-based training and safety audits, ensuring compliance with policies and protocols.

● Maintain up-to-date knowledge of safety regulations, training methodologies, and trauma- informed practices.

● Perform other duties as assigned.

Required Knowledge, Skills & Core Competencies

● Strong knowledge of workplace safety standards, OSHA regulations, emergency preparedness, and risk management.

● Ability to apply adult learning principles in training design, delivery, and evaluation.

● Excellent facilitation and public speaking skills with an ability to teach safety procedures in a clear, hands-on manner.

● Strong interpersonal, verbal, and written communication skills.Experience conducting safety assessments, incident investigations, or workplace hazard mitigation (preferred). Demonstrated project management and organizational skills.

● Proficiency in Google Workspace, Microsoft Office, and safety training software/tools.

● Ability to thrive in a fast-paced environment and manage multiple training projects.

● Experience in homeless social services and trauma-informed care (preferred).

● Ability to work autonomously with initiative and strong problem-solving skills.

● Ability to operate a computer, various software programs, technology equipment, and telephones

Qualifications

● Bachelor’s degree in Occupational Health & Safety, Behavioral Science, or a related field (required).

● At least 2-3 years of experience as a trainer, with specific background in safety, risk management, emergency response in a related field (required).

● Safety certifications (e.g., OSHA, CPR/First Aid Instructor, Fire Safety, Emergency Preparedness) strongly (preferred).

● Experience in the homeless social service field. (preferred)

Mandatory Requirements:

● This position requires travel to remote work sites, up to 50% of the time.

● Employment eligibility verification

● Must have valid CA Driver's license & must provide proof of vehicle insurance coverage

● Must be able to qualify for HOTV’s commercial insurance coverage

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to:

● Sit for extended periods of time

● Work on a computer (with screen time) for significant periods of time

● Multi-tasking

● Some degrees of mobility required (e.g. - ability to bend, twist, kneel, and lift up to 50 lbs

● Visual and hearing abilities required

● Use a desktop / laptop computer and ancillary office equipment

● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead