Store Assistant Manager

Description

Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.

Duties and responsibilities

• Assist the Store Manager and oversee general store operations relating to:  

• Merchandising

• Scheduling

• Staffing 

• Marketing

• Inventory control

• Budgeting

• Communicate regularly with the Store Manager about store issues.

• Must answer work-related phone calls and emails during scheduled time. 

• Assist with store merchandising, sorting, pricing and inventory control.

• Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.

• Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.

• Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.

• Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.

• Promote repeat business and word-of-mouth advertising through building of excellent customer relations.

• Control costs and expenditures to ensure the store budget is maintained.

• Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.

• Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.

• Ensures physical maintenance, cleanliness and attractiveness of store and displays.

• Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.

Experience/ Education / Licensures/ Certifications

• Must have a minimum of 3 years of retail store experience to include cash handling.

• Must have a valid California driver’s license or valid California I.D.

Knowledge / Skills/ Abilities

• Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus). 

• Must have very strong customer service skills.

• Must have working knowledge of Microsoft Office.

• Must have excellent organizational skills.

• Must have excellent communication skills, both written and oral.

• Must have excellent time management skills.

• Must be detail oriented.

• Must be the ability to multitask in a high-volume environment.

• Must be able to occasionally travel locally.  

• Must be able to be an effective team member and handle project leadership responsibility.

• Schedules are subject to change at any time.