(Programs Manager) Learning and Development

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

The Program Manager - Learning & Development will help execute and support the design, development, and implementation of training for the HTM workforce. This position will provide training to staff within the Programs Department at Hope the Mission. Training shall provide Hope staff with the tools, resources, and education to equip staff with an ability to effectively work in the homeless services sector; often in client facing environments. This position is responsible to fulfill the training objectives of IS-Slot Based (ISP) funding grant.This position is a grant funded position, dependent on grant funding and conditions.

Primary Duties and Responsibilities

● Deliver live and on-demand training programs using recognized training techniques and tools.

● Facilitate onboarding training for staff.

● Develop, update, and coordinate training for management staff.

● Facilitate learning through various delivery methods such as role-playing, simulations, team exercises, group discussions, videos, and lectures.

● Provide training on shelter-specific topics such as trauma-informed care, de-escalation techniques, understanding homelessness, and managing diverse client needs.

● Track and report on training completion and outcomes.

● Handle logistics for training activities, including venues and equipment.

● Assist/support the training needs for new and existing employees, which can include ongoing trainings for staff.

● Offer site-based training for program teams.

● Identify appropriate training vendors for company needs.

● Liaise with subject matter experts regarding instructional design.

● Develop training aids such as presentation materials, handouts, and workbooks. 

● Attend meetings and seminars to obtain information for use in training programs or to inform management of training program status.

● Manage and maintain in-house training facilities and equipment.

● Stay current on training design and methodologies.

● Collaborate with shelter managers and frontline staff to tailor training programs to the specific needs and challenges of shelter operations.

● Provide training on emergency procedures, safety protocols, and crisis intervention specific to shelter environments.

● Perform other duties as assigned or required.

Required Knowledge, Skills & Core Competencies

● Ability to apply adult learning principles in training design, presentation, teaching, and evaluation methods.

● Proficiency in Google, Microsoft, and other common web-based application

● Experience in the homeless social service field. (Preferred)

● Strong live facilitation and public speaking skills.

● Effective interpersonal, verbal, and written communication skills.

● Demonstrated project management experience.

● Ability to thrive in a fast-paced, constantly changing environment.

● Strong ability to multi-task and deliver on deadlines.

● Maintain up-to-date knowledge in the area of practice.

● Strong organization skills and ability to prioritize and manage multiple tasks.

● Ability to analyze and solve problems.

● Ability to work autonomously with initiative.

● Ability to operate a computer, various software programs, technology equipment, and telephones

Qualifications

● A bachelor’s degree in Behavioral Science or a related field. (Required)

● At least two years of training experience in a related field. (Required)

● Experience in the homeless social service field. (Required)

Mandatory Requirements:

● This position requires travel to remote work sites, up to 50% of the time.

● Employment eligibility verification

● Must have valid CA Driver's license & must provide proof of vehicle insurance coverage

● Must be able to qualify for HOTV’s commercial insurance coverage

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee is required to: Routinely required to

● Sit for extended periods of time

● Work on a computer (with screen time) for significant periods of time

● Multi-tasking

● Some degrees of mobility required (e.g. - ability to bend, twist, kneel, and lift up to 50 lbs.)

● Visual and hearing abilities required

● Use a desktop / laptop computer and ancillary office equipment

● Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

● Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead