THE FORUM MANAGING DIRECTOR

JOB SUMMARY

The Managing Director provides strategic, operational, and instructional leadership for The Forum at Hope Haven and The Forum Uptown Charlotte — a dual-site professional training initiative designed to strengthen nonprofit organizations and stabilize the nonprofit and human services workforce.

• Multi-site program execution
• Direct training and clinical instruction
• Revenue growth collaboration
• Partnership and sector engagement

The Managing Director ensures The Forum operates as a high-quality, financially sustainable workforce development hub serving frontline professionals, mid-level managers, supervisors, and nonprofit practitioners. (Volunteer Training)

ESSENTIAL DUTIES AND RESPONSIBILITIES

I. Multi-Site Leadership & Program Execution

• Develop and manage the annual training calendar across both Forum locations.
• Oversee on-site programming (Hope Haven & Uptown), off-site partner trainings, and virtual programming.
• Ensure operational excellence in scheduling, logistics, technology, accessibility, and participant experience.
• Supervise the Operational Assistant and maintain accountability systems.
• Implement standardized processes that support quality, consistency, and growth.
• Identify operational improvements and expansion opportunities.

II. Direct Instruction & Clinical Leadership

• Serve as a lead trainer delivering core Forum subject areas.
• Design and facilitate CEU-aligned trainings including Trauma-Informed Care, Burnout Prevention, Supervision, Ethics, Workforce Resilience, and Nonprofit Operations Fundamentals.
• Model facilitation excellence and instructional standards.
• Support onboarding and quality oversight of contracted trainers.

III. Revenue & Growth Collaboration

• Support registration growth, organizational membership expansion, and contracted partner trainings.
• Collaborate with Business Development on sponsorship strategy and earned-revenue initiatives.
• Monitor participation and revenue trends.
• Assist in managing site-level budgets and training-related expenses.
• Contribute to long-term sustainability planning.

IV. Partnership & Sector Engagement

• Build and maintain relationships with nonprofits, behavioral health providers, universities, and community partners.
• Represent The Forum at community and sector events.
• Strengthen The Forum’s visibility as a nonprofit workforce development resource in Charlotte.

V. Evaluation & Reporting

• Track attendance, CEU completion, revenue trends, and participant feedback.
• Prepare monthly and quarterly performance summaries.
• Use data to refine curriculum and improve participant outcomes.
• Document measurable impact related to workforce development and organizational effectiveness

POSITION QUALIFICATIONS

• Master’s degree required (MSW strongly preferred) in Social Work, Counseling, Public Health, Nonprofit Management, Organizational Leadership, or a related field.
• Active Licensed Social Worker Associate (LSWA) in North Carolina.
• LCSW or equivalent independent clinical license strongly preferred. License must be active, in good standing, and eligible to provide professional training within scope of licensure.
• 6–8 years of progressive experience in nonprofit management, behavioral health, workforce development, or professional training.
• Demonstrated experience facilitating workshops or professional trainings.
• Supervisory experience required.
• Experience supporting program budgets or revenue-generating activities preferred.
• Multi-site coordination experience preferred.
• Strong facilitation and public speaking skills
• Operational leadership and organizational effectiveness
• Collaborative revenue mindset
• Relationship-building and partnership development
• Data-informed decision-making
• Trauma-informed and equity-centered practice
• Must know confidentiality laws so that client confidentiality is always maintained
• Adhere to all HIPPA and confidentiality rules and guidelines.

PHYSICAL REQUIREMENTS:

• Keyboarding
• Walking/Sitting
• Lifting

Salary : $65,000 - $75,000