Employee Support Specialist (Field-Based) - West Virginia

Joining the Hope Gas team means being part of a company that truly values its employees and fosters a supportive and inclusive work environment. We have built a strong reputation in West Virginia by prioritizing our commitment to the local community and the well-being of our dedicated team. With the state's abundant natural resources and thriving energy sector, Hope Gas offers the perfect platform for ambitious individuals seeking career growth and stability. Not only will you find fulfilling career opportunities with us, but you'll also contribute to the sustainable growth and prosperity of West Virginia through our community engagement and environmental stewardship efforts. As we continue to deliver essential energy services to the region, we invite you to join us and become an integral part of our history, shaping our future together. Read more to discover the exciting possibilities waiting for you at Hope Gas!

Position Summary

The Employee Support Specialist serves as a field-based HR partner by being present in work environments, collaborating with leaders and supporting workforce needs. The specialist builds supportive, trust‑based relationships with employees and leaders at all levels. The specialist is the front-line point of contact for employees and leaders seeking assistance with workplace questions, concerns, and HR‑related needs. This role enhances the employee experience by providing timely guidance, resolving issues, and connecting employees with appropriate HR or organizational resources.

Duties & Responsibilities

• Serve as the first line of support for employee inquiries related to all facets of Human Relations.
• Travel regularly to various company locations to build strong relationships with employees and leaders, providing on‑site support, coaching, and HR partnership.
• Respond promptly to employee and leadership inquiries, demonstrating accountability and exceptional customer service.
• Guide employees to appropriate HR partners (benefits, payroll, recruiting, ER, etc.) when specialized support is needed.
• Coordinate with HR team to ensure a consistent and employee‑centered experience throughout employment.
• Contribute to initiatives that enhance workplace culture, employee engagement, and retention.
• Participate in planning and delivering employee events, recognition programs, and communication campaigns.
• Proactively identify patterns or recurring issues and recommend solutions or training to improve the employee experience.
• Assist with HR process improvements and employee communications.
  
  

Supervisory Responsibilities

The team member in this role will:

• Serve as an Individual Contributor without supervisory responsibilities.
• Support and contribute towards team goals and objectives.
  
  

Required Skills & Abilities

• Exceptional interpersonal and communication skills, with the ability to build trust and maintain confidentiality.
• Strong customer service orientation with the ability to address concerns promptly and effectively.
• Resourcefulness and solution-focused thinking.
• Empathy and relationship-building
• Change Management
• Proficiency in HR systems, SharePoint, and other tools for documentation and resource management.
• Ability to develop and deliver training programs to various levels of leadership.
• High attention to detail and a proactive approach to problem-solving.
  
  

Education & Work Experience

• A bachelor’s degree in business administration, human resources, industrial relations, or related field is required. A master’s degree is preferred.
• Minimum of 3 years of experience in human resources or related field is required.
  
  

Physical Requirements

The ideal candidate must be able to complete the following physical requirements of the job with or without a reasonable accommodation:

• Remain stationery for prolonged periods of time.
• Operate a computer and other office productivity machinery as necessary.
• Communicate with others to accurately exchange information and ideas.
• Observe details at close range.
  
  

WORK CONTEXT

• Travel for work-related purposes is expected to be 75%which includes some overnight visits to locations and industry events.
• Due to the varied and potentially remote work locations, the position requires possession of, and maintenance of a state issued driver’s license.
• Work locations may include the office, any operating location of the company, or field sites as needed.
• This is a full-time exempt salaried position.
  
  

At Hope, we offer a variety of plans and programs that reflect the wants and needs of our employees. As part of our mission to support our employees within the workspace and outside of it, we provide a comprehensive benefits package that offers health insurance including Medical, Dental, Vision, FSA and HSA with a company match. Income protection such as Company-Paid Life Insurance, Sickness Benefits, and more are also available. Hope Gas offers a 401(k) plan that incorporates a company contribution and a company match. Paid vacations, paid holidays, floating holidays and sick time are available alongside other lifestyle benefits such as Adoption Assistance, Auto/Home Insurance, Education Assistance Programs, and so much more! These benefits, programs and perks are offered to enhance your physical, mental, emotional, and financial wellbeing because here at Hope you are not just an employee, you are family.

Join our team because together we can accomplish a job worth doing, and a life worth living.