Supervisor – Intensive Care Coordination Team

EOE Statement 

At HOPE, our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language,  national  origin,  physical  and  mental  ability,  political  affiliation,  race,  religion,  sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer. 

Overview  

HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City. We provide compassionate trauma-informed care to individuals whose lives have been impacted by mental health and substance use disorders. Our mission is to promote healing, stability, and recovery through evidence-based, person-centered services.

We are seeking an Intensive Care Coordination Team (ICCT) Supervisor to provide leadership, coordination, and oversight for intensive care coordination services. This role supervises staff, supports program development, and ensures individuals with complex behavioral health needs receive consistent, high-quality care. If you are a strong leader with behavioral health experience and a passion for improving outcomes, we encourage you to apply.

About the Position 

As the ICCT Supervisor, you will oversee daily operations and staff within the Intensive Care Coordination Team. You will provide supervision, training, and support to case managers while ensuring compliance with clinical, documentation, and performance standards. This role includes assisting with caseload coverage when needed, supporting staff development, and promoting a proactive, recovery-focused approach to client engagement.

About the Program  

The Intensive Care Coordination Team (ICCT) provides enhanced case management and care coordination for individuals with complex behavioral health needs. This includes individuals who are newly entering services, recently discharged from psychiatric hospitalization, participating in assisted outpatient treatment, or requiring intensive care coordination.

The program focuses on proactive engagement, stabilization, and continuity of care to reduce hospitalizations and improve long-term recovery outcomes. The ICCT works collaboratively with internal programs, crisis services, hospitals, and community partners to ensure individuals receive timely, coordinated, and effective support in a trauma-informed environment.

Requirements 

• Master’s degree in a mental health-related field, or Bachelor’s degree with at least two years of relevant behavioral health experience
• Ability to obtain and maintain DMHSAS CMII Certification
• Valid Oklahoma driver’s license and ability to transport clients as needed
• First Aid and CPR Certification (or willingness to obtain)
• Therapeutic Options or approved safety training (must be maintained annually)
• Supervisory or leadership experience preferred
• Experience working with individuals with severe mental illness, crisis services, or intensive case management preferred

Skills  

• Strong leadership, supervision, and staff development skills
• Ability to coordinate complex services and manage multiple priorities
• Advanced organizational and technological skills, with the ability to manage multiple spreadsheets, databases, and systems accurately
• Excellent communication and collaboration skills with staff and community partners
• Strong clinical judgment and problem-solving abilities
• Ability to maintain accurate documentation and meet regulatory standards
• Ability to build effective relationships with individuals experiencing severe mental illness
• Commitment to trauma-informed, recovery-focused, and person-centered care

We Offer  

• Competitive Compensation  
• Full Benefits including 100% paid health and dental!  
• Life Insurance  
• Over 2 weeks PTO first year plus;   
• 1 Friday off per month (Wellness day)  
• 11 Paid Holidays per year  
• Bereavement Leave - 5 days per year  
• 8 hours of Volunteer Pay   
• Retirement contributions of 10% with no match required  
• Paid Professional Development Time  

And More!