Case Manager- Medicaid Eligibility

Overview  

HOPE Community Services, Inc. is a leading outpatient treatment provider in south Oklahoma City.  We provide compassionate trauma informed care to individuals whose lives have been impacted by mental health and substance use disorders. We do this by providing compassionate and evidence-based treatment, aimed at improving the quality of life for those we serve.  

We are currently seeking a dedicated and client-focused Case Manager to support individuals in accessing essential resources, maintaining benefits, and building the skills needed to remain stable in the community.

About the Position 
The Case Manager provides advocacy, linkage, referral, and skills training to clients requiring frequent support to maintain community tenure. This role works closely with clients to address immediate needs, navigate benefits and insurance systems, and connect to ongoing services in a supportive, recovery-focused environment.

The ideal candidate is able to build strong, trusting relationships with diverse populations, communicate clearly and professionally, and manage multiple client needs with organization and attention to detail. This position requires the ability to work both independently and collaboratively, complete timely and accurate documentation, and support individuals with mental health and/or substance use challenges in a compassionate and professional manner.

Key Responsibilities

• Coordinate services and advocate for clients and their families to ensure access to needed resources
• Assist clients with obtaining and maintaining health insurance coverage, including Medicaid and other benefits
• Assess eligibility for Medicaid and other benefit programs; educate clients to support informed decision-making
• Monitor and support client eligibility for Social Security, Medicaid (Title XIX), Medicare, QMB, and other services
• Maintain accurate and up-to-date client demographic and financial information
• Provide face-to-face services, ongoing follow-up, and care coordination with program staff
• Collaborate with internal teams to schedule appointments and share relevant client information
• Deliver services in a manner that is recovery-oriented, trauma-informed, and welcoming
• Maintain strict confidentiality in accordance with agency, state, and federal regulations
• Meet HOPE’s productivity expectations for service delivery and documentation.
• Participate in supervision, training, and ongoing professional development
• Provide services in community settings as needed, including client transportation

Requirements  

• Bachelor’s degree in psychology, social work, or a related mental health field; or
• High school diploma (or equivalent) with at least three (3) years of experience working with individuals with mental illness
• Must obtain and maintain DMHSAS Case Management Certification
• Must complete Therapeutic Options (or approved safety training) and annual updates
• May be required to obtain First Aid/CPR and/or Wellness Coach Certification
• Valid Oklahoma driver’s license and acceptable driving record required for client transportation

We Offer  

• Competitive Compensation 
• Full Benefits including 100% paid health and dental! 
• Life Insurance 
• Over 2 weeks PTO first year plus;  
• 1 Friday off per month (Wellness day) 
• 11 Paid Holidays per year 
• Bereavement Leave - 5 days per year 
• 8 hours of Volunteer Pay  
• Retirement contributions of 10% with no match required 
• Paid Professional Development Time 
• And More!