What are the responsibilities and job description for the Ancillary Front Office Representative position at HOPCo?
Ancillary Front Office Representative ✍️
📍 Full-Time | Jacksonville, FL – Herschel Location
Join the #1 Orthopedic Team in Northeast Florida!
Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.
As Southeast Orthopedic Specialists continues to grow, we’re excited to add a Full-Time Ancillary Front Office Representative to our Location
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🌟 What We Offer
Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:
✅ Competitive health & welfare benefits HSA
✅ Monthly stipend for extra coverage
✅ 401(k) with company match 💸
✅ 24/7 Employee Assistance Program
✅ PTO, paid holidays, AND appreciation events 🎉
…plus, so much more!
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GENERAL SUMMARY
🩺 What You’ll Do
Be the first friendly face patients see and the key to a seamless visit. As a Front Office Representative, you’ll maintain a professional, efficient, and welcoming environment while managing reception, scheduling, insurance, and payments. Your role ensures patients feel cared for from check-in to check-out, while keeping operations running smoothly behind the scenes.
🌟 Essential Functions
- Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals.
- Collect and verify patient demographics, insurance details, authorizations, and required paperwork.
- Process co-pays, co-insurance, past-due balances, and establish payment plans as needed.
- Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases.
- Schedule follow-ups and confirm referral/authorization requirements.
- Scan and maintain updated patient documentation in the EMR system.
- Balance and close cash drawer daily while maintaining financial accuracy.
- Communicate wait times or delays to patients in a professional, empathetic manner.
- Maintain confidentiality, professionalism, and adherence to HIPAA always.
- Keep the front office organized, clean, and compliant with standard operating procedures.
🎯 What We’re Looking For
- High school diploma/GED required, advanced education a plus.
- Minimum 1 year of patient registration or medical office experience.
- Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines.
- Strong customer service skills with the ability to de-escalate frustrated patients.
- Effective communicator with physicians, staff, patients, and families.
- Proficient with Windows-based computer systems and scheduling software.
- Bilingual (English/Spanish) preferred; prior cash-handling experience strongly desired.
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📨 Ready to join us?
Submit you application today!
Be part of a team that values excellence, teamwork, and your career growth. Let’s make a difference—together!
** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. **
