What are the responsibilities and job description for the Team Care Coordinator position at HOPCo?
Team Care Coordinator/ Lead Medical Scribe
Full-Time | Jacksonville, FL – US1 Location
Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.
As Southeast Orthopedic Specialists continues to grow, we are seeking a Team Care Coordinator to be the central point of contact for patients, providers, and the healthcare team. This role is key to ensuring patients receive seamless, timely care while supporting providers with clinical and administrative tasks.
What We Offer
Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:
Competitive health & welfare benefits, HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, AND appreciation events …plus, so much more!
GENERAL SUMMARY
- Serve as the primary liaison between patients, providers, and the healthcare team to ensure smooth care delivery.
- Guide patients through their healthcare journey, helping them understand conditions, medications, and provider instructions.
- Support providers by handling administrative and clinical tasks that allow more face-to-face patient care.
Essential Functions
- Document patient visits accurately, including history, procedures, exams, and provider plans.
- Assist with in-office procedures (injections, aspirations, suture removal).
- Complete disability/FMLA paperwork and call in prescriptions/refills.
- Schedule appointments and procedures; triage patient calls.
- Coordinate with WC adjusters, home health agencies, and nurse case managers.
- Manage provider schedules and submit/renew physical therapy orders.
Qualifications
- High school diploma/GED or equivalent (medical background or relevant coursework preferred).
- CMA certification or college degree in healthcare/anatomy is a plus.
- Strong organizational, typing, and computer skills.
- Excellent interpersonal and communication skills.
- Ability to multi-task, work under pressure, and maintain confidentiality.
- Typing speed of 40 WPM; ability to work independently while supporting team efficiency.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve.