What are the responsibilities and job description for the Ancillary Front Office Representative position at HOPCo?
Physical Therapy Clinic Front Office Representative
Location: US-1 Clinic, St. Augustine, Fl
About Us
Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.
Position Summary
The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.
Key Responsibilities
- Greet and check in patients promptly and professionally
- Collect and verify patient demographic, insurance, and consent information
- Schedule appointments and follow-up visits
- Verify insurance eligibility, referrals, and authorizations
- Collect copays, coinsurance, and outstanding balances
- Answer basic billing and insurance questions and escalate complex issues as needed
- Scan and update patient documents accurately
- Communicate schedule delays to patients in the lobby
- Maintain and balance a secure cash drawer daily
- Follow front office procedures and HIPAA guidelines
- Maintain a clean, organized, and confidential workspace
Qualifications
- High school diploma or GED preferred
- Minimum of 1 year of front office or patient registration experience in a medical setting
- Knowledge of insurance processes, medical terminology, and scheduling systems
- Strong communication and customer service skills
- Ability to handle sensitive situations with empathy and professionalism
- Bilingual (English/Spanish) strongly preferred
- Payment collection experience preferred
Work Environment & Physical Requirements
- Standard medical office environment
- May require travel between clinic locations
- Ability to sit, stand, bend, and use a computer throughout the day