What are the responsibilities and job description for the Redemption Desk position at Hooky Entertainment?
About Us
Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 16 locations across 5 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.
Job Description
As a Redemption Desk Attendant at Es Vedra Cinemas, you will be responsible for assisting guests with redeeming points earned from arcade games for a variety of prizes. Your role will involve providing excellent guest service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.
Job Responsibilities
Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 16 locations across 5 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.
Job Description
As a Redemption Desk Attendant at Es Vedra Cinemas, you will be responsible for assisting guests with redeeming points earned from arcade games for a variety of prizes. Your role will involve providing excellent guest service, maintaining accurate redemption records, and ensuring a seamless redemption process for our guests.
Job Responsibilities
- Greet guests warmly and assist them with redeeming tickets for prizes.
- Provide information about prize options and help guests make selections.
- Verify points accurately using the redemption system. Ensure that guests receive the correct amount of points for their purchases.
- Maintain a well-organized and stocked redemption counter.
- Restock prizes as needed and ensure that all prizes are displayed attractively.
- Provide assistance and resolve issues to ensure guest satisfaction.
- Maintain cleanliness and organization of the redemption desk area.
- Ensure that the redemption area is free from hazards and obstacles.
- Assist with other tasks as needed to support overall arcade operations.
- Hospitality-minded attitude; friendly, outgoing, guest focused
- Able to take direction and work together as a team
- Work calmly and execute job duties effectively under pressure
- Availability to work during holidays, nights, and weekends with increased hours during peak times
- Must be at least 16 years of age
- Must be able to work in an environment with loud noise, flashing lights and repetitive motion
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times.
- Must be able to work in an environment with loud noise, flashing lights and repetitive motions
- Competitive Pay and Growth
- Team Member Perks - discounts on Movies, Attractions, and F&B!