What are the responsibilities and job description for the Customer Service Representative position at Honor Plastics & Molding?
Duties & Responsibilities:
- Ensures all orders are entered correctly at the latest price and processed on time.
- Process Request for existing quotes
- Process Return Material Authorization (RMA)
- Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries
- Obtain W-9 from vendors
- Fill out Forms received from Customers/Compile information requested from customers.
- Assist VP in planning and executing production.
- Respond promptly to customer inquiries
- Analyze each customer’s service needs and execute, escalate, or route to the appropriate internal departments, as needed
- Maintain records of customer interactions and transactions
- Answering customer calls and directing them to the appropriate recipient.
- Create Reports as needed
- Greeting visitors and directing them to the correct office
- Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees),
- Participate in projects and provide team support as needed
- Perform any other assignments given by VP Operations
Required Knowledge, Skills, & Abilities:
- High School Diploma.
- 2 & 3 years of customer service experience preferred.
- Intermediate Microsoft office skills including Excel, Word & PowerPoint.
- Excellent interpersonal, written & oral communication.
- IQMS will be a plus but not required.
- The ability to work independently and to collaborate with others.
- Highly detail oriented
Benefits:
Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay
Salary
$20 - $22 Hourly (Depending on Experience)
Salary : $20 - $22