What are the responsibilities and job description for the Bank Teller/Customer Service Representative position at Honor Bank?
Join the Heart of Your Community: Become a Customer Service Representative at Honor Bank!
Location: Lake Ann, MI
Position Type: Full-Time
Starting Wage: $17.00/hour
Schedule: Monday–Friday, 7:45 AM – 5:15 PM (Bank hours: 8:00 AM – 5:00 PM)
No evenings or weekends!
About the Role
Are you a people person who loves delivering great customer service? Do you enjoy multitasking, solving problems, and helping others succeed? Join the team at Honor Bank’s Lake Ann branch as a Customer Service Representative (CSR) — the friendly face and helpful voice our customers count on.
This is more than a job — it's your opportunity to grow with a bank that’s committed to community, service, and your development. If you bring a positive attitude and a willingness to learn, we’ll provide the training you need to succeed.
Key Responsibilities
- Handle day-to-day customer transactions (deposits, withdrawals, payments, etc.).
- Deliver warm, responsive, and professional service.
- Help customers understand and access banking products that fit their needs.
- Manage and process cash and financial instruments accurately and securely.
- Maintain compliance with banking policies, procedures, and regulations.
- Contribute to a positive team environment and strong branch performance.
Career Growth Starts Here
Every new CSR at Honor Bank has the opportunity to grow into more advanced roles, such as Personal Banker or Universal Banker, based on your performance and drive.
What We’re Looking For
- Prior experience in customer service, cash handling, or computer use is VERY helpful—but not all of them are required.
- Confidence managing debits, credits, and financial tools with integrity.
- Strong communication skills and a passion for helping people.
- A team-oriented mindset with a focus on accuracy and responsibility.
- Familiarity with banking products or financial software is a plus.
Additional Requirements
- Must be eligible to work in the U.S. without visa sponsorship.
- A valid driver’s license is required.
Why Work at Honor Bank?
At Honor Bank, we’re proud to serve our Northern Michigan communities with a team-first, people-first philosophy. We believe in supporting our employees with an inclusive, welcoming environment, ongoing training, and opportunities to thrive.
We’re an equal opportunity employer—welcoming candidates of every race, religion, sexual orientation, gender identity, veteran status, and ability.
Ready to Apply?
We’d love to meet you!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k) matching
- Bereavement leave
- Dental insurance
- Dependent care reimbursement
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Prescription drug insurance
- Referral program
- Vision insurance
- Volunteer time off
Application Question(s):
- Due to the sensitive nature of finance, we do run both a background screening and employment credit report screening on all applicants. Is there anything you would like to discuss with Human Resources regarding these checks?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Operation: 1 year (Preferred)
- Banking: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person