What are the responsibilities and job description for the Customer Service Representative position at State Savings Bank?
Description:
A State Savings Bank Customer Service Representative exemplifies a “Yes, I can!” approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.
Requirements:TASKS
- Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.
- Issue Money Orders, Cashier’s Checks, and Gift Cards.
- Balance cash drawer with minimal or no discrepancies.
- Responsibly buy and sell cash to main vault to stay within set drawer limits.
- Accurately prepare and transmit transaction ticket work.
- Identify counterfeit money.
- Cash US Savings Bonds.
- Answer telephones, file paperwork, and maintain office supplies.
- Answer basic customer inquiries regarding interest rates, service charges, and account history.
- Cross-sell bank products and services and refer customers to appropriate areas as needed.
- Follow bank policies and procedures.
- Maintain professional, business-like appearance.
- Perform other tasks requested by supervisor related to daily operations of the bank.
REQUIREMENTS
- At least 18 years of age
- High school or higher education level
- Excellent customer service skills
- Strong communication skills
- Computer skills
- Cash-handling experience
- Ability to work well under pressure
- Accurate and well-organized
Salary : $32,167 - $39,922