What are the responsibilities and job description for the Front of House Team Member Day/Evening position at Homewood Suites by Hilton?
Join Our Team at Homewood Suites by Hilton St. Cloud!
Front Desk Agent | Day, Evening & Night Audit Opportunities Available
Are you someone who loves meeting new people, creating memorable experiences, and working in a positive team environment? If so, we'd love to meet you!
At Homewood Suites by Hilton St. Cloud, we're more than just a hotel. We're a home away from home for our guests. As a Front Desk Agent, you'll be the first smile guests see when they arrive and the last impression they leave with when they depart.
Why You'll Love Working Here
✅ Friendly and supportive team environment
✅ Hilton travel benefits and hotel discounts
✅ Flexible scheduling options
✅ Opportunities for growth and advancement
✅ Fun, fast-paced workplace where no two days are the same
✅ Make a real impact on our guests' travel experiences
What You'll Do
- Welcome guests with a warm and genuine smile
- Check guests in and out efficiently
- Assist with reservations by phone and in person
- Answer questions and provide local recommendations
- Resolve guest concerns with professionalism and care
- Support daily hotel operations and ensure guest satisfaction
- Create memorable experiences that keep guests coming back
Night Audit Opportunities Available
Interested in overnight hours? Our Night Audit team works 11:00 PM - 7:00 AM and receives a shift differential. This role includes guest service responsibilities along with running the nightly audit and preparing the hotel for the next day's operations.
What We're Looking For
- A positive attitude and strong customer service skills
- Someone who enjoys helping others and solving problems
- Ability to work independently and as part of a team
- Comfortable in a fast-paced environment
- Strong organizational and multitasking abilities
- Basic computer skills
- Flexible availability, including weekends and holidays
- Dependable, professional, and eager to learn
Physical Requirements
This position requires standing and walking for extended periods, frequent use of hands and arms, occasional bending and lifting, and the ability to lift up to 40 pounds when needed.
Ready to Join Us?
Whether you're looking to start a career in hospitality or bring your guest service experience to an award-winning Hilton property, we'd love to hear from you.
Apply today and become part of a team that's dedicated to making every guest feel at home!
Pay: $15.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid sick time
- Paid time off
- Paid training
Work Location: In person
Benefits:
Employee Discounts, Health Insurance, Vacation & Paid Time OffSalary : $15 - $16