What are the responsibilities and job description for the Care Manager (Supervisor of Direct Care Services) position at HomeWell Care Services?
Role Summary
The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.
Key Responsibilities
Care Planning & Client Support
PI31a085ca0200-25448-40281138
The Care Manager plays a key leadership role in delivering high-quality, client-centered care. This position is responsible for coordinating, implementing, and supervising care services while supporting caregivers and maintaining strong relationships with clients, families, and referral partners.
Key Responsibilities
Care Planning & Client Support
- Develop, implement, and regularly update individualized Care Plans based on client needs
- Conduct new client assessments
- Perform client and caregiver introductions
- Visit clients in homes, hospitals, and rehabilitation facilities
- Supervise, coach, and support caregivers to ensure high-quality care delivery
- Provide ongoing training, including infection control and emergency procedures
- Conduct announced and unannounced quality assurance visits
- Address performance concerns and administer discipline when necessary
- Assist with caregiver onboarding and orientation
- Serve as the primary point of contact for clients, families, caregivers, and referral partners
- Coordinate care with external providers (e.g., home health, hospice, facilities)
- Collaborate with the Staffing Coordinator to ensure appropriate caregiver-client matches
- Follow up on client and caregiver feedback, including surveys
- Maintain accurate, timely documentation in agency systems
- Manage care notes for long-term care insurance providers
- Track referrals and maintain CRM records
- Serve in an on-call rotation to support clients and caregivers during evenings and weekends
- Respond to urgent situations, including staffing gaps or client care issues
- Perform caregiver and/or client support, including in-person visits, introductions, and new client assessments
- Support scheduling needs as required
- Participate in team meetings and ongoing training opportunities
- Serve as a backup direct care provider when necessary
- Cross-training in other areas to assist with office operations, as needed
- Work as otherwise directed
PI31a085ca0200-25448-40281138