What are the responsibilities and job description for the Install Coordinator position at HomeTown Services?
HVAC Install Coordinator Job Summary
We are seeking a highly organized and detail-oriented HVAC Install Coordinator to oversee and coordinate residential and/or commercial HVAC installation projects. The Install Coordinator plays a critical role in ensuring jobs are scheduled efficiently, materials and permits are ready, and communication flows smoothly between customers, technicians, and internal teams.
Key Responsibilities
We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.
We are seeking a highly organized and detail-oriented HVAC Install Coordinator to oversee and coordinate residential and/or commercial HVAC installation projects. The Install Coordinator plays a critical role in ensuring jobs are scheduled efficiently, materials and permits are ready, and communication flows smoothly between customers, technicians, and internal teams.
Key Responsibilities
- Schedule HVAC installation jobs, ensuring crews and equipment are assigned appropriately
- Coordinate permits, inspections, and material deliveries for each job
- Communicate with customers to confirm appointments, answer questions, and provide updates
- Track job progress and update status in scheduling or CRM software
- Work closely with install managers, warehouse, and sales teams to resolve issues and avoid delays
- Maintain accurate records for installations, including equipment, labor hours, and job costs
- Ensure technicians have necessary job information, documents, and materials before dispatch
- Respond quickly to last-minute changes, cancellations, or rescheduling needs
- Assist with follow-ups for inspections, customer satisfaction, and warranty registrations
- Experience in HVAC, construction scheduling, or project coordination preferred
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Proficient in dispatching or scheduling software such as Service Titan.
- Working knowledge of HVAC systems and terminology is a plus
- Ability to work under pressure and manage shifting priorities
- Customer service experience in a fast-paced setting
- Experience coordinating multiple crews or technicians preferred
- Understanding of local permit and inspection processes preferred
We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.