What are the responsibilities and job description for the Customer Service Representative position at HomeTown Services?
When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
Job description
Bilingual is a plus!
PAID WEEKLY!
We are currently looking to add Customer Service Representatives to our team.
- Competitive Pay
- Full-Time
HomeTown Services: When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
We want this position to be a great fit for you and for us. Possible candidates must possess the following requirements:
- Active listener with strong customer service skills.
- Pays close attention to details.
- Able to adapt and respond to different types of personalities.
- Excellent communication and presentation skills.
- Enthusiastic and positive.
- Strong computer skills.
- Ability to multi-task, prioritize and manage time effectively.
- High school diploma or equivalent preferred.
- Customer Service experience.
Job functions:
- Inbound Customer Service Phone Calls
- Outbound Customer Service Phone Calls
- Handling Chats / Text Communication with Customers
- Multi-Screen management
- Multi-line phone operations
- Open and maintain customer accounts by recording account information accurately.
- Identify and assess customer needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods and tools.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Answer questions about warranties or terms of sale.
- Inform customer of deals and promotions.
- Basic office functions such as emailing, faxing, filing, etc.
- Other duties as assigned.
Whats in it for you?
- Extensive benefits package:
- Majority of employee Health premiums and a portion for dependents is paid by Company
- Dental and Vision coverage available at minimal cost to employees
- Short-term and Long-term disability options (LTD covered by Company)
- Additional Voluntary term-life coverage options
- 401K and Roth options with company match.
- Up to 3 weeks paid vacation
- Weekly pay
- Paid holidays
If you meet the requirements and want to join an amazing team We would love to hear from you!