What are the responsibilities and job description for the Guest Service Manager position at Home2/ Tru Halifax Hospitality?
Essential Functions:
o Ensures the smooth operation of the front desk and guest services.
o Coordinates efforts between front desk, housekeeping, and maintenance departments.
o Assists housekeeping department as needed.
o General Manager coverage as needed. (Manager On Duty) In GM absence, stepping up to complete daily requirements as needed.
o Follow company policies and procedures and effectively communicate them to associates.
o Ensures staffing is at proper levels, and all shifts are covered or works them as needed in the event of call offs.
o Adhere to all franchise and company procedures and regulations as well as hotel specific operating procedures.
o Promote hotel’s policies and philosophies to employees and guests through direct interaction.
o Complete special projects at hotels as assigned by General Manager or Director of Operations.
o Respond quickly to guest requests and follow up to ensure guest satisfaction.
o Provides training to all associates, as needed, as well as updates on any changes to procedures or policies
o Serves as an intermediary for associate issues, develops solutions, problem solves, and disciplines as needed.
o Delivers exemplary guest service.
o Builds positive team spirit.
o All other duties assigned by management as appropriate to the position.
Competencies:
o Problem Solving
o Organizational
o Adaptability
o Attendance & Punctuality
o Dependability
o Initiative
o Planning
o Professionalism
o Quality
o Safety & Security
Pay: $20.00 - $22.00 per hour
Work Location: In person
Benefits:
Employee Discounts, Vacation & Paid Time Off, Health InsuranceSalary : $20 - $22