Front Desk Agent

Job Summary

Home2 Suites by Hilton is seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for providing excellent guest service, managing reservations, handling check-ins and check-outs, and ensuring every guest has a positive stay experience.

This position is ideal for someone who enjoys working with people, multitasking, and being part of a team-oriented hotel environment.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out of the hotel using the property management system
• Answer phone calls and assist with reservations and guest inquiries
• Handle guest requests, complaints, and service issues promptly and professionally
• Process payments, cash handling, and daily reports
• Maintain cleanliness and organization of the front desk and lobby area
• Coordinate with housekeeping and maintenance to ensure guest satisfaction
• Follow Hilton brand standards and hotel procedures
• Assist with laundry, breakfast setup, or light housekeeping when needed
• Ensure guest safety and security procedures are followed

Qualifications

• Customer service or hospitality experience preferred
• Hotel front desk experience is a plus but not required
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Basic computer skills
• Must be reliable and punctual
• Must be able to work evenings, weekends, and holidays as needed

Benefits

• Competitive hourly pay
• Employee hotel discounts (Hilton Team Member Travel Program)
• Flexible scheduling
• Opportunity for growth and advancement
• Paid training

Schedule

• 7am–3pm (Morning Shift)
• 3pm–11pm (Evening Shift)
• Weekend availability required

How to Apply

Apply through really or in person at the hotel front desk.

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $13 - $15