Hotel General Manager

Job Summary
We are seeking a dynamic, service-driven, and experienced General Manager to lead our Home2 Suites by Hilton. The General Manager is responsible for overseeing all aspects of hotel operations — ensuring an exceptional guest experience, maximizing profitability, and leading a motivated, high-performing team.

This role requires a hands-on leader who embodies Hilton’s values of hospitality, integrity, leadership, teamwork, and ownership. The ideal candidate will have a proven track record of achieving results through operational excellence, team development, and a passion for guest service.

Responsibilities

Operational Leadership

• Oversee all hotel operations including Front Office, Housekeeping, Maintenance, and Sales.
• Ensure consistent delivery of outstanding guest service, handle guest concerns promptly, and implement service improvement initiatives.
• Maintain full compliance with Hilton brand standards, policies, and procedures.
• Conduct regular property inspections to ensure safety, cleanliness, and operational readiness.

Financial & Strategic Management

• Develop and execute business plans to drive occupancy, ADR, RevPAR, and overall profitability.
• Prepare, manage, and monitor the annual operating and capital budgets.
• Analyze performance metrics and implement strategies for improvement.
• Utilize revenue management tools and market analysis to maximize financial results.

Team Leadership & Development

• Recruit, hire, train, and retain top-performing team members across all departments.
• Lead and motivate staff through clear communication, coaching, and recognition.
• Conduct regular performance evaluations and establish accountability standards.
• Foster a positive, inclusive, and team-oriented culture.

Guest Relations & Community Engagement

• Build and maintain strong relationships with guests, community partners, and vendors.
• Ensure effective handling of guest feedback and proactive service recovery.
• Represent the hotel at community events and maintain a professional public image.

Compliance & Standards

• Maintain high standards of cleanliness, safety, and brand compliance.
• Ensure adherence to all Hilton, local, state, and federal regulations.
• Oversee the night audit process for accuracy and compliance.

Qualifications

• Minimum 2–3 years of experience as a General Manager in a branded hotel (Hilton experience preferred).
• Proven record of success in guest satisfaction, team leadership, and financial performance.
• Strong understanding of hotel operations, revenue management, and budgeting.
• Excellent leadership, interpersonal, and communication skills.
• Hands-on management style with ability to handle multiple priorities in a fast-paced environment.
• Proficiency with hotel management software systems (Hilton PEP preferred).

Benefits

• Competitive base salary with performance-based bonus opportunities
• Paid Time Off and Holiday Pay
• Hilton team member travel discounts
• Professional development and career advancement opportunities

Pay: $54,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $54,000 - $60,000