What are the responsibilities and job description for the Front Desk Agent Night Audit position at Home2 Suites by Hilton?
Company Description Home2 Suites by Hilton is a fast-growing, extended-stay, all-suite hotel brand within the Hilton portfolio, offering stylish and flexible accommodations for cost-conscious guests. The brand focuses on innovative, customizable guest room designs and a wide range of amenities such as complimentary breakfast, WiFi, and 24-hour business centers. Guests enjoy laundry and fitness areas, expansive community spaces, multiple outdoor areas, and pet-friendly environments that support long-term stays. Home2 Suites by Hilton is committed to environmentally friendly products and sustainable hotel operations, creating a comfortable and responsible lodging experience for travelers.
Role Description The Front Desk Agent Night Audit is a part-time, on-site role based at Home2 Suites by Hilton in Pearland, TX. This role is responsible for greeting guests, managing check-in and check-out processes, and handling guest inquiries and concerns in a courteous and professional manner. Daily tasks include answering phone calls, processing reservations, posting charges, balancing and verifying daily transactions, and preparing end-of-day financial reports. The Night Audit agent also ensures the lobby and front desk areas remain clean and welcoming, monitors security and guest safety procedures, and coordinates with housekeeping and maintenance teams as needed. The role requires consistent, dependable overnight availability and adherence to brand standards and policies.
Qualifications
Role Description The Front Desk Agent Night Audit is a part-time, on-site role based at Home2 Suites by Hilton in Pearland, TX. This role is responsible for greeting guests, managing check-in and check-out processes, and handling guest inquiries and concerns in a courteous and professional manner. Daily tasks include answering phone calls, processing reservations, posting charges, balancing and verifying daily transactions, and preparing end-of-day financial reports. The Night Audit agent also ensures the lobby and front desk areas remain clean and welcoming, monitors security and guest safety procedures, and coordinates with housekeeping and maintenance teams as needed. The role requires consistent, dependable overnight availability and adherence to brand standards and policies.
Qualifications
- Strong customer-facing skills, including Customer Service and Receptionist Duties.
- Ability to handle inbound and outbound calls with professional Phone Etiquette.
- Experience with hotel or hospitality operations, especially Reservations and front desk procedures.
- Clear and courteous Communication skills, both verbal and written.
- Basic math and computer skills for night audit tasks, POS systems, and property management software.
- Ability to remain alert, organized, and detail-oriented during overnight shifts.
- Reliability in attendance and punctuality, with the ability to work weekends and holidays as needed.
- Prior hospitality or front desk experience preferred; high school diploma or equivalent recommended.