What are the responsibilities and job description for the Assistant Manager position at Home2 Suites by Hilton?
Home2 Suites by Hilton is a leading mid-tier, all-suite, and award-winning extended-stay hotel brand created to provide stylish, flexible, and cost-effective accommodations. Known for its commitment to sustainability, the brand offers environmentally friendly products and operations. Home2 Suites features customizable guest room designs, complimentary breakfast, pet-friendly environments, modern business and fitness centers, and spacious community areas. It is celebrated for its innovative approach to hospitality and customer-focused amenities, making it a favorite among travelers worldwide.
We are seeking a motivated Assistant Manager to join our team at the Home2 Suites by Hilton in Rahway, NJ. This is a full-time, on-site role that involves overseeing daily operations, ensuring guest satisfaction, and supporting the General Manager in achieving operational and financial goals. Responsibilities include assisting with staff supervision, ensuring compliance with hotel policies, maintaining facility upkeep, and fostering a welcoming environment. The Assistant Manager will also assist with scheduling, training, and managing staff, as well as addressing guest requests and concerns in a professional manner. This position demands a commitment to upholding the highest standards of service and quality.
- Leadership and Team Management: Experience in supervising and leading teams, assigning tasks, and ensuring efficiency across operations.
- Customer Service: Strong interpersonal skills, conflict resolution experience, and a passion for delivering exceptional guest service.
- Operational Knowledge: Familiarity with hotel operations, property management systems, and basic accounting principles.
- Organizational Skills: Proven ability to prioritize tasks, meet deadlines, and manage time effectively in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills to interact with team members, guests, and stakeholders.
- Flexibility and Adaptability: Capacity to handle changing circumstances and remain calm under pressure.
- Previous Experience in Hotel or Hospitality Management is preferred but not required.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is a plus.