What are the responsibilities and job description for the Scheduling Coordinator position at Home Instead 677?
- Create and maintain weekly client and Care Professional schedules based on client needs, caregiver availability, skills, compatibility, and requested hours.
- Match Care Professionals with clients while prioritizing continuity of care and consistent caregiver assignments whenever possible.
- Communicate schedule assignments and changes clearly and promptly with Care Professionals, clients, and families.
- Manage caregiver call-outs, requested time off, availability changes, and last-minute scheduling needs.
- Identify open shifts and actively work to secure appropriate coverage.
- Assist with urgent and emergency scheduling situations to prevent interruptions in client care.
- Monitor scheduled hours, overtime, availability, and staffing needs to maintain appropriate coverage.
- Work closely with recruitment and management to communicate current and anticipated staffing needs.
- Maintain accurate scheduling information and documentation within the company’s scheduling system.
- Build positive working relationships with Care Professionals and assist in resolving scheduling concerns.
- Communicate client changes, caregiver concerns, and other important information to the appropriate members of the office team.
- Participate in the on-call rotation one weeknight per week and one weekend per month, responding to after-hours client, caregiver, and scheduling needs.
- Coordinate emergency coverage for caregiver call-outs and other unexpected staffing situations while on call.
- Provide direct caregiving support when necessary during emergency staffing situations or when immediate coverage cannot otherwise be secured, helping maintain continuity and safety of client care.
- Assist with general office, administrative, and staffing responsibilities as needed
Salary : $19