What are the responsibilities and job description for the Scheduling Coordinator position at Neurocare Inc?
This is a remote position but candidate must reside in one these states: GA, IL, TN, AZ, NH, MA, CT, FL or TX
Remote Scheduling Coordinator
Do you enjoy helping patient’s access important healthcare services?
Are you a problem solver? Detail oriented? Great communicator?
If so, you may be just what we’re looking for!
About the Position
This position is responsible for providing excellent customer service to patients and physician offices in order to coordinate the scheduling and completion of diagnostic sleep testing.
Primary duties consist of:
HEAVY PHONE WORK - Inbound and outbound calls
Schedule a minimum of 20 patients per day (required very heavy outbound phone work)
Obtains patient history and all appropriate clinical data prior to appointment
Educates patients regarding the type of sleep testing ordered, the registration and study process, and additional services available
Verify insurance (online) prior to scheduling to ensure compliant billing
Communicates and works with clinical team to ensure appropriate staff availability to meet patient needs and access to services
Interacts with physicians, insurance providers, and others to address and resolve a variety of issues and concerns
Reports weekly and monthly information pertinent to assigned sites
Other duties as assigned
Education and Experience:
1 year customer service experience
Experience in a medical setting preferred
HS diploma or GED- Bilingual (English/Spanish) preferred
Associate’s or Bachelor’s degree preferred
Strong multitasking skills between task lists and inbound calls
Strong computer skills: Microsoft Office and the ability to learn new software quickly
High level of organization and accuracy
Exceptional telephone communication skills and manner, reflecting enthusiasm and professionalism
**This position requires the ability to work 1 weekend day and 1 evening shift per month**
**Remote environment must provide privacy, with secure password protected internet access and no other concurrent responsibilities during scheduled work hours**
About Neurocare
Neurocare, Inc., is the largest employer of Sleep Technologists in the New England area for over 25 years. We are a patient-centric, quality-focused organization. We collaborate with high profile academic medical centers, community hospitals, and physician groups to design and manage state of the art sleep disorder programs. Our strong commitment to uncompromising quality care and customer service has driven our reputation as a leader in the field.
Neurocare, Inc. EOE