What are the responsibilities and job description for the Customer Service Representative (Medical Equipment) position at Home Health Pavilion?
Job Overview
We are a growing medical equipment company specializing in custom power wheelchairs, seeking a dependable and detail-oriented Customer Service Representative to join our team in Newburgh, NY. This position is ideal for someone looking to start a career in healthcare administration.
You will play a key role in supporting our Assistive Technology Professional (ATP), ensuring smooth daily operations, and providing excellent service to patients, providers, and insurance partners.
Key Responsibilities
- Support the ATP with scheduling appointments and managing daily calendars
- Answer incoming phone calls and return missed calls promptly
- Follow up on equipment orders and provide status updates
- Verify patient insurance eligibility and benefits
- Maintain accurate records and documentation
- Communicate professionally with patients, caregivers, and healthcare providers
- Assist with general administrative tasks as needed
Qualifications
- High school diploma required; associate or bachelor’s degree preferred.
- Strong communication and customer service skills
- Excellent organizational and time-management abilities
- Comfortable handling phone-based communication throughout the day
- Basic computer skills (Microsoft Office, email, data entry)
- Ability to multitask and work in a fast-paced environment
Preferred Qualifications
- Experience in a medical office, healthcare setting, or customer service role
- Familiarity with insurance verification processes
Why Join Us
- Opportunity to gain experience in the healthcare and medical equipment industry
- Supportive team environment with hands-on training
- Meaningful work helping improve patients’ mobility and quality of life
- Growth opportunities within the company
How to Apply
Please submit your resume through really to be considered.
Pay: $17.00 - $22.00 per hour
Work Location: In person
Salary : $17 - $22