What are the responsibilities and job description for the Customer Care Service Technician (Warranty Department) position at Home Creations?
Location 5705 E 71st St, USA, Tulsa, OK, 74136
Job Category Warranty
Employee Type FT Non-Exempt
Contact information
Name Michael Gardner
Phone 918-218-3951
Email mike@glenwoodhomesok.com
Description
Apply Here for Customer Care Service Technician
Position: Customer Care Service Technician (Warranty Department)
FLSA: Non-exempt
Location: Tulsa metro and various locations (indoor and outdoor)
Hours: Monday-Friday 8am to 5pm
General Purpose: To complete all Customer Care requests for warranty in assigned area of city.
Supervision Received: Works under the direct supervision of the Managing Partner or Customer Care Manager.
Supervision Exercised: None
Essential Duties and Responsibilities:
- Responsible for conducting homeowner orientations and quality inspections
- Coordinate customer appointments and ensure satisfaction
- Present recommendations to Managing Partner
- Provide status reports on any open service request
- Follow up on outstanding work orders
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers
- Attend construction meetings and communicate progress reports
- Attend all staff meetings
- Interact with customers, vendors, and subcontractors
- Perform minor repairs in residential homes
- Any other duties assigned
- Safety Sensitive Position