Accounts Receivable Supervisor

Department: Finance and Bus Resources (FIN)

Location: San Antonio

Description

The Accounts Receivable Supervisor is responsible for the successful coordination of accounts receivable research oversight and related activities including the direct supervision of related staff that will assist the dealership in optimizing its investment in receivables.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Key Responsibilities

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models and processes to ensure alignment with our Vision, Values, and Mission
• Supervises the posting of all receipts received through the dealership’s branches and other non-lock box remittances
• Prepares checks and other payment forms for posting to customer accounts and Investigates and researches unapplied cash
• Processes remittance application and balancing of payments from checks received in the lock box and other sources including branch locations
• Manages the application and balancing of various types of payment remittances including ACH, wire, and credit card charges
• Assists internal and external customers with specific account questions and processes customer refunds as needed
• Researches and processes requests for customer refunds
• Identifies and transfers Like Kind Exchange (LKE) and Non-LKE funds received
• Provides assistance with processing and monitoring Certificates of Insurance (COIs) received from rental customers
• Provides regular input and supporting documentation to collection reps, key operations and support personnel, and assigned sales reps to rapidly and accurately apply payments
• Assists with the sorting and delivery of mail received at the dealership
• Provides back up and assists other Cash Application Specialists and Credit and Collection Administrators
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Skills, Knowledge and Expertise

• Extensive accounting knowledge, with understanding of invoices, statements of account, receivables, payables and various forms of payment remittances
• Knowledge of construction equipment industry
• Intermediate to advanced understanding of Excel and Word
• Exceptional organizational, time management, and multi-tasking skills
• Strong research and investigation skills
• Problem solving and planning orientation skills
• Strong interpersonal communication skills including both written oral
• Ability to reconcile and balance payment transactions
• Ability to work in fast paced environment with frequent interruptions
• Ability to learn industry specific software, i.e. CODA, DBS, etc.
Education and Experience:
• Five years of work-related skill, knowledge, or experience is required
• High school diploma or equivalent required, Bachelor’s Degree in related field preferred

Supervisory Responsibilities:
This position directs and manages the Accounts Receivable Clerks 1 and 2. Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:
• Travel up to 10%

Physical Requirements:
• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations
• This role routinely uses standard office equipment such as computers, phones, handheld devices, photocopiers, filing cabinets and fax machines
• Occasionally moves or transports items weighing up to 30 pounds

Work Environment:
• This job is generally performed in a professional office environment
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.