What are the responsibilities and job description for the Datacenter Technician position at Holistic Partners, Inc?
Position- Data Center Technician
Location- Buckeye, AZ – Onsite
Duration- 6 Month Contract
Tax term- w2 only
Shift- Rotational
Role summary
Hands-on data center technician responsible for overnight hardware operations in a live, enterprise data center. Works largely independently on nights,
executing scheduled change work and responding to hardware and environmental issues, with escalation support available.
Core responsibilities
- Perform hardware break-fix: DIMM, disk, SFP/transceiver, cable, and power-supply replacements per implementation plans
- Execute scheduled changes — power pulls/cycles, device decommissions and unracks, server installs and racking — following the documented change/decom process
- Work ServiceNow change tasks (CTASKs): follow the implementation plan, leave accurate work notes, and close out tasks
- Escort and support vendor field engineers (e.g., IBM, Oracle) during break-fix and installs
- Respond to environmental/power alerts (PowerIQ/Sunbird) and physical infrastructure issues overnight
- Handle secure media and grey-space work per physical-security procedures (badge/DIRAK access, media destruction/salvage handling)
- Send the daily shift/change summary to leadership
Required
- Prior data center / hardware operations experience (rack-and-stack, structured cabling, component replacement)
- Comfort executing and documenting changes in ServiceNow (or equivalent ITSM)
- Able to work overnights independently and make sound judgment calls under limited supervision
- Physical requirements: lifting equipment, ladder work, extended time on the floor
Preferred
- Cisco/network hardware familiarity; DCIM tooling (Sunbird); basic scripting
- Experience in a change-controlled / CAB environment