What are the responsibilities and job description for the Laundry Attendant position at Holiday Inn?
Position Summary
A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization.
Duties And Responsibilities
− Able to work a flexible schedule and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings.
− Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
− Maintain professionalism consistent with hotel brand and company expectations.
− Provide clean, sanitary and inviting hotel bedding and towels for the guest.
− Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.
− Follow established health and safety procedures for using cleaning chemicals and equipment.
− Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.
− Remove stains from items using the appropriate procedures.
− For safety purposes regularly clean dryer lint filters and make notations of the times.
− Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.
− Inform the supervisor when loads are ready to be transported to the floors.
− Ensure a high standard of cleanliness in the laundry room.
− Help stock carts and storage rooms with necessary linens and supplies at the end of each day.
− Maintain and clean public areas according to the checklist.
− Report maintenance deficiencies on work orders to the housekeeping supervisor.
− Adhere to work expectations and timelines.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.
− Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
− Attend scheduled meetings and necessary training sessions as requested.
− Know and be able to follow the emergency procedures for the Hotel.
Physical, Mental And Environmental Demands
− Be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Requires physical mobility and stamina.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all necessary equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED preferred.
− A team player, yet able to work independently.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.
A Laundry Attendant provides the necessary service of ensuring hotel bedding, linen and towels are clean and available for servicing guest rooms in a timely manner. They follow stringent guidelines to meet quality standards of cleanliness and sanitization.
Duties And Responsibilities
− Able to work a flexible schedule and adhere to start times.
− Wear proper attire and a nametag while on shift. Keep personal appearance professional.
− Complete all required company and brand-specific training and/or certifications in a timely manner.
− Acknowledge guests in public areas with warm friendly greetings.
− Respond to guest requests and inquiries promptly. Be familiar with all hotel services and features.
− Maintain professionalism consistent with hotel brand and company expectations.
− Provide clean, sanitary and inviting hotel bedding and towels for the guest.
− Separate all linen into specific types. Separate soiled linen for special treatment and wash following proper sanitization protocols.
− Follow established health and safety procedures for using cleaning chemicals and equipment.
− Load, wash and dry linen as directed by the head housekeeper in accordance with programming guidelines.
− Remove stains from items using the appropriate procedures.
− For safety purposes regularly clean dryer lint filters and make notations of the times.
− Sort linen and fold it according to hotel requirements. Ensure the linen is neatly stacked and arranged in its designated area.
− Inform the supervisor when loads are ready to be transported to the floors.
− Ensure a high standard of cleanliness in the laundry room.
− Help stock carts and storage rooms with necessary linens and supplies at the end of each day.
− Maintain and clean public areas according to the checklist.
− Report maintenance deficiencies on work orders to the housekeeping supervisor.
− Adhere to work expectations and timelines.
− Adhere to the master key sign-out protocols and ensure the security of the assigned master key.
− Identify items that guests have left behind and report items utilizing the hotel's lost and found procedures.
− Follow supervisor directions and work independently with minimal supervision.
− Abide by timekeeping policies of clocking in/out for shifts, breaks and lunch.
− Attend scheduled meetings and necessary training sessions as requested.
− Know and be able to follow the emergency procedures for the Hotel.
Physical, Mental And Environmental Demands
− Be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Requires physical mobility and stamina.
− Must be able to push and pull up to 50 lbs. and carry up to 20 lbs.
− Be able to bend, reach, kneel, pivot and grip items while working at assigned tasks.
− Must have the manual dexterity and coordination to operate all necessary equipment.
− Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience And Basic Expectations
− High School Diploma or GED preferred.
− A team player, yet able to work independently.
− Customer Service Skills and communication.
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.