What are the responsibilities and job description for the Hotel Maintenance Manager position at Holiday Inn & Suites?
JOB SUMMARY: The Maintenance Manager’s primary responsibility is to provide an attractive, clean, safe and well-maintained property, using a systematic approach that maximizes guest satisfaction and remains within the established budgetary guidelines. The Maintenance Manager is responsible for the maintenance, repair, refurbishment, renovation and general upkeep of the property.
SKILLS & KNOWLEDGE:
- Must have the ability to provide professional and courteous guest service.
- Must have good time management skills and the ability to work with minimal supervision.
- Must have good organizational skills and strong attention to detail.
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
- Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
- Must have general mechanical/electrical knowledge and the ability to work with HVAC, refrigeration, and plumbing systems.
- Must have the ability to prioritize work and perform duties with little to no disruption to the guests.
- Must have the ability to work with and operate small equipment.
- Must be willing to obtain CPO certification following hire if required.
- One to two years of previous property maintenance experience required.
ESSENTIAL FUNCTIONS:
- Assists all guests in a professional and courteous manner.
- Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines.
- Inspects all operating systems and components of the hotel to ensure they are operating properly, efficiently and safely.
- Promptly responds to reports of guest problems or concerns and informs the appropriate party when the problem has been resolved.
- Performs preventative maintenance, repairs, or makes recommendations for repairs, of all mechanical/electrical, HVAC, refrigeration, and plumbing systems, all building components and furniture, fixtures, and equipment. Advises general manager if an outside contractor is needed. May be required to contact and work with vendors.
- Maintains the grounds, landscaping, and parking areas in a clean, safe and attractive manner.
- May be required to assign and direct the work of other maintenance associates.
- Performs preventative maintenance in a timely manner, ensuring that all elements of the entire hotel meet brand standards.
- Performs painting, carpentry, plumbing, carpet cleaning and other tasks on an as needed basis.
- Procures and maintains an inventory of supplies, taking action as necessary to ensure adequate quantity and quality of products.
- Maintains all storage areas, shops, and mechanical areas in a clean, safe and secure manner.
- Acquires working knowledge of the property and all facilities to respond to guest questions effectively.
- Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests.
- Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
- Performs all other duties as assigned.
OTHER CONSIDERATIONS:
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position without compromising guest satisfaction or essential business functions.
- The intent of this job description is not to state or imply that the duties listed are the only duties that will be performed by the individual in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor.
PHYSICAL DEMANDS ANALYSIS:
The Maintenance Manager works indoors and outdoors on a regular basis. This position requires continuous standing, walking, lifting, carrying, bending and reaching throughout the entire shift. Hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment and exposure to variable temperatures, weather elements, blood borne pathogens, chemicals and fumes.
TOTAL REWARDS:
Discover a full-time, fully benefited, non-exempt role with an estimated compensation range of $22.00 -$25.00. This opportunity includes a comprehensive benefit plan that offers medical, dental, vision, life insurance, short-term and long-term disability, voluntary life, AD&D, FSA, HSA, generous PTO, and a competitive 401(k) plan. Expect to work 40 hours per week, including nights and weekends as needed. Join us and be part of a dynamic team dedicated to your growth and well-being!
Salary : $22 - $25