What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Holiday Inn & Suites?
Hotel Front Desk Receptionist - Highly Skilled and Talented
Are you a highly skilled and talented individual with a passion for providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an immediate opportunity for you to join our team as a Hotel Front Desk Receptionist.
Responsibilities:
- Provide upscale guest service experiences for clients throughout their stay
- Ensure clients are properly greeted upon their arrival
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
- Oversee check-in and check-out procedures, including reservations and financial transactions
- Promptly address guests’ requests, like in-room dining
- Actively listen to and resolve complaints
- Ensure special guests receive personalized services
- Recommend local tourist spots and establish friendly relationships with regular hotel clients
Skills:
- Proven work experience in a similar role
- Customer service drive with outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Strong sense of responsibility and a professional presentation
Why should you apply?
- Competitive hourly wage based on experience
- Paid time off for a healthy work-life balance
- Comprehensive health, dental, and vision insurance options
- Referral program to earn additional rewards
- Employee discount for hotel services
- Opportunity to learn and develop new skills in a thriving industry
Location: 2720 N Glenstone Ave - Springfield MO 65803
If you are a motivated and enthusiastic individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our team and be a part of our fun and loving work environment.
69 years of service. Always clean & friendly. Creating moments that matter. We're There™. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. An IHG® hotel. Pillow Menu. In-room heating & A/C. Blackout shades. Hot breakfasts.
Salary : $15 - $16