What are the responsibilities and job description for the Hotel Front Desk Manager position at Holiday Inn & Suites?
We are looking for a Front Desk Manager to direct and administer all Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction.
Essential Functions:
- Monitors and analyzes Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of Group Blocks, determining cut off dates, and Rate Restrictions.
- Processes and handles group rooming lists, reservations, and employee reservations requests by inputting data into the reservations system.
- Trains, and supervises reservation agents for the efficient operation of the department. Monitors performance and gives feedback according to established standards.
- Calculates and prepares Rooms Reports to include OAR and Master Monthly to determine sources of business using various computer systems.
- Assists in the development and revisions of forecasts for the Rooms Department, both monthly and annually.
- Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
Supportive Functions: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Calculation, monitoring, and transmission of loyalty program points.
- Assists in check-in/check-out of guests or any related guest service activity.
- Initiate and prepare reports as required.
- Assist office in any other administrative duties as needed.
- Participates in Manager on Duty program requiring weekend stay over, constant monitoring throughout hotel and troubleshooting problems
Company Introduction
69 years of service. Always clean & friendly. Creating moments that matter. We're There™. Redesigned for you with blackout shades, comfy beds, free Wi-Fi & kids still stay free. An IHG® hotel. Pillow Menu. In-room heating & A/C. Blackout shades. Hot breakfasts.
Salary : $35,000 - $0