What are the responsibilities and job description for the EXPERIENCED HOTEL FRONT DESK SUPERVISOR position at Holiday Inn Houston North East - Bush Airport Area?
Overview
We are seeking a detail-oriented and customer-focused Front Desk Supervisor with prior hotel experience and has knowledge of Opera to join our hospitality team.
The Front Desk Supervisor is a crucial role in ensuring the smooth operation of our hotel Front Office. The ideal candidate will possess strong guest service skills and a passion for providing exceptional hospitality.
Responsibilities
- *MUST have 2-3 years' experience working at the front desk in similar franchises.
- Hotel Experience with OPERA system is a MUST.
- Be available upon at a moment’s notice to help the front-desk with check-in or answer phones on a particularly busy day or simply get involved in fulfilling a guest request
- Provide excellent customer service by addressing guest inquiries, resolving issues, and ensuring a pleasant stay.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate guest records.
- Foster teamwork
- Must possess high energy, professionalism and confidence every day and in every way
- Be a highly motivated and enthusiastic leader
- Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel.
- Strong communication skills, including effective phone etiquette.
- Strong knowledge of hotel operations and front desk systems.
- A commitment to providing exceptional guest relations and enhancing the overall guest experience.
- Treat guests, associates, vendors and co-workers with professionalism and respect at all times
If you are passionate about hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as Front Desk Supervisor.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Application Question(s):
- How many years of Opera experience do you have?
Experience:
- OPERA: 2 years (Required)
Ability to Commute:
- Humble, TX 77338 (Required)
Ability to Relocate:
- Humble, TX 77338: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16 - $18