Front Desk/Night Auditor

• Must be available to work any shift 7a-3p, 3p-11p, 11p-7a shift, weekdays and weekend and holidays
• One years Hotel front office experience ,IHG experience a plus.

Attendance is crucial to the position. Send a daily end of the day activity and accomplishment email to the supervisors

 Be proficient on the use of the property management system, and be able to train front desk personnel on the system.

 Have a good understanding of all of hotel operating procedures.

 Review front office communications logs.

 Supervise delegated responsibilities and follows up.

 Be able to use all front office equipment such as credit card machine, copier and fax

. Inform the General Manager of any unique situations, or unusual developments in front office operations.

 Handle guest complaints effectively.

 Understand the Chart of Accounts.

 Process reservations by mail, telephone, fax and central reservation systems referrals.

 Process reservations received from sales office and other hotel departments.

 Be knowledgeable of room types and offered rate plans.

 Fully understand hotel’s franchise policy on guaranteed reservations and no-shows.

 Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.

 Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area

 Must be able to use a computer keyboard, 10-key and calculator.

 Must be able to communicate effectively with co-workers and management.

 Effectively, properly and accurately analyze the days operating results and perform daily assigned duties including:

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Work Location: In person

Benefits:

Salary : $12