What are the responsibilities and job description for the Front Desk/Night Auditor position at Holiday inn express?
Company Overview
Allow us to open up your world with True Hospitality for Good. Our diverse set of global destinations exist to broaden your choices, invite you to save or splurge, and encourage you with welcoming experiences at every arrival.
Job Overview
We are seeking an energetic and detail-oriented Front Desk/Night Auditor to join our team. In this vital role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while managing night audit responsibilities. Your enthusiasm for hospitality and exceptional customer service will help create memorable stays for our guests, fostering a warm and welcoming environment throughout your shift.
Duties
- Greet guests warmly upon arrival and assist with check-in/check-out procedures using hotel management software
- Handle guest inquiries via phone and in person with professionalism and friendliness, demonstrating excellent phone etiquette and multi-line phone system skills
- Conduct night audit procedures, balancing daily financial transactions and preparing reports to ensure accuracy of the hotel’s financial records
- Manage guest requests, resolve issues promptly, and provide information about hotel amenities and local attractions to enhance guest relations
- Maintain security protocols by monitoring CCTV surveillance, conducting visual inspections, and controlling access to the property during night hours
- Assist with administrative tasks such as updating guest records, processing reservations, and managing front desk operations efficiently
- Support team members in delivering outstanding guest services by demonstrating hospitality management expertise and a proactive attitude
Experience
- Previous experience in hotel management or front desk operations preferred, especially in a resort or hospitality setting
- Strong customer service skills with the ability to handle guest relations professionally and courteously
- Bilingual or multilingual abilities are highly desirable to better serve diverse guests
- Familiarity with night audit procedures, multi-line phone systems, and front desk software is advantageous
- Knowledge of hospitality management principles and hotel experience will help ensure smooth operations during your shift
Join us to deliver exceptional guest experiences while working in a dynamic environment that values energetic professionals committed to hospitality excellence!
Pay: $9.00 - $10.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $9 - $10