What are the responsibilities and job description for the Front Desk/Night Auditor position at HOLIDAY INN EXPRESS?
Job Description
The Holiday inn Express is looking for a Guest Service Rep/Front Desk Agent to assist guests with all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Customer service attitude
- Excellent communication and organizational skills
- Training will be provided.
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Work Location: In person
Salary : $14