Front Desk Agent/ Night Auditor

Overview

Join our dynamic hospitality team as a Front Desk Agent and Night Auditor, where your energy and hospitality expertise will create memorable experiences for our guests around the clock. In this vital role, you'll be the welcoming face of our hotel during evening hours and overnight shifts, ensuring smooth operations, guest satisfaction, and accurate financial reporting. Your multitasking skills and dedication to exceptional customer service will help us deliver a seamless stay for every guest who walks through our doors. This paid position offers an exciting opportunity to develop your hotel management skills while working in a vibrant, guest-focused environment.

Requirements:

We are seeking an energetic and dedicated Front Desk Agent / Night Auditor to join our vibrant hospitality team. This role combines the essential responsibilities of guest check-in and check-out, providing exceptional customer service, and overseeing overnight operations to ensure a smooth and welcoming experience for all guests. As a key point of contact, you will embody the spirit of hospitality by creating a warm, efficient, and professional environment during your shift. Your proactive approach and attention to detail will help uphold our commitment to guest satisfaction and operational excellence.

Duties

• Welcome guests with enthusiasm, ensuring a friendly and professional check-in and check-out process
• Manage multi-line phone systems with excellent phone etiquette, responding promptly to inquiries and reservations
• Handle guest requests, complaints, and special needs with patience and a solutions-oriented mindset
• Conduct nightly audits of guest accounts, ensuring accuracy in billing and reservations records
• Oversee overnight security procedures, including CCTV surveillance and property inspections
• Maintain detailed shift reports, incident logs, and financial documentation for audit purposes
• Assist with administrative tasks such as updating guest information, processing payments, and managing reservations

Qualifications

• Proven experience in hospitality management or hotel front desk operations
• Strong customer service skills with the ability to engage guests positively and professionally
• Familiarity with hotel management software systems is preferred
• Excellent communication skills, both verbal and written, including phone etiquette
• Ability to work independently during overnight shifts while maintaining high standards of service
• Previous night audit or front desk experience in a resort or hotel environment is advantageous
• Must be available to train on all shifts. 7am-3pm, 3:00pm-11:00pm & 11:00pm-7:00am.
• Must be available to work shifts 3:00pm-11:00pm & 11:00pm-7:00am.

Join us in delivering exceptional hospitality experiences! Your enthusiasm for guest service combined with your operational expertise will make a lasting impact on our guests’ stays. We value energetic professionals eager to grow within the hospitality industry—apply today to become an essential part of our dedicated team!

Pay: From $11.00 per hour

Work Location: In person

Benefits:

Salary : $11