Night Auditor

Job Overview

Join our dynamic hospitality team as a Night Auditor, where you will be the welcoming face and vigilant guardian of our hotel during the overnight hours. This energetic role combines guest relations, administrative accuracy, and security oversight to ensure a seamless experience for our guests while maintaining the integrity of hotel operations. As a Night Auditor, you will be responsible for managing front desk operations, handling guest inquiries, and performing nightly financial reconciliations with precision and enthusiasm. Your proactive attitude and hospitality expertise will help create a safe, welcoming environment that encourages guest loyalty and operational excellence.

Responsibilities

• Welcome guests during late-night hours with friendly professionalism, providing exceptional customer service and addressing their needs promptly.
• Manage check-in and check-out procedures efficiently using property management systems (PMS) such as OPERA or similar hospitality reservation platforms.
• Conduct nightly audits of financial transactions, ensuring accuracy in billing, reservations, and revenue reports while completing detailed shift reports.
• Oversee hotel security by monitoring CCTV surveillance, conducting visual inspections of the premises, and enforcing emergency procedures when necessary.
• Handle all incoming phone calls with excellent phone etiquette, providing information about hotel services and assisting with guest requests or issues.
• Maintain guest relations by resolving concerns swiftly through customer service problem-solving techniques and clear client communication.
• Collaborate with housekeeping, maintenance, and security teams to ensure the property’s safety and cleanliness standards are upheld throughout the night.

Requirements

• Proven experience in hospitality management or hotel front desk operations, ideally within a resort or hotel environment.
• Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms used in hotel management.
• Excellent customer service skills with a focus on guest satisfaction and problem resolution.
• Ability to communicate effectively in multiple languages; bilingual skills are highly desirable to serve diverse guests.
• Familiarity with hotel emergency procedures, security protocols, and night audit processes to ensure guest safety at all times.
• Exceptional phone communication skills coupled with professional phone etiquette to handle inquiries confidently during overnight shifts.
• Previous experience working with hospitality reservation systems and understanding of front desk operations is preferred.
• Multilingual abilities or bilingual proficiency will be considered an asset for engaging with a diverse clientele.

Embark on this exciting role where your hospitality expertise meets your passion for guest service excellence! We’re dedicated to supporting your growth within a vibrant environment that values your contributions every night.

Pay: $12.00 - $13.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person

Benefits:

Salary : $12 - $13