What are the responsibilities and job description for the Front Desk Agent position at Shinn Hospitatlity?
Principle Job Activities*:
- Register guests and assign rooms, accommodating special request when available
- Assist in pre-registration and blocking room for reservations
- Thoroughly understands and adheres to proper credit, check-cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, early check-ins, and special requests
- Possesses a working knowledge of the front desk/reservation departments. Takes same-day and future reservations when necessary.
- Either programs/deletes guests room key
- Knows how to use front office equipment
- Processes guests upon check out
- Place all received USPS mail and any other packages behind the front desk and complete the packages received log
- Post and file all charges to guest, permanent, and master folios/accounts
- Follow procedures for safe deposit boxes
- Use proper telephone etiquette
- Use proper message handling procedures
- Read, initial, and date all information in the log book and any new memos
- Attend monthly staff meetings as scheduled by management
- Coordinate guestroom maintenance work with the maintenance engineer
- Report any unusual occurrences or request to the manager
- Must be 18 years of age or older
*These activities are the primary ones that a front desk staff should expect to complete during their shift. Front desk staff is also expected to help in other areas and may be responsible for additional activities as delegated by the property manager or members of the home office management team
Job Type: Part-time
Pay: From $11.00 per hour
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $11